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Home: Frequently Asked Questions How can I place an order? Is it safe to order from you over the Internet? How can I pay for my order? Where do I enter a coupon code for my order? What is your return policy? Will I be charged a sales tax? What do you charge for shipping? How long will it take to receive my order? Can I receive a proof to review before my order is printed? Do you have a minimum postcard order requirement? Do I have to pay a setup charge for any of my orders? Can I change the message on the back of the postcard? Can you print my Mail Permit / Indicia on my postcards? Can you print my mail list or client list on my postcards? Are your postcards printed in full color on both sides? What are the sizes of your postcards? What paper stocks do you print on? How do you obtain my photo and/or logo? What are the requirements of a digital photo? How can I get samples? Do you have a catalog? What happens if I forget my login password? How much is first-class postage if I mail my own postcards? How can I place an order? You can place an order four ways: 1. Online: This is the fastest and most efficient way. Just make your product selections from this website and click on "Order" tab. 2. Telephone: Contact our Customer Service Department at 508.339.0993 between 9:00AM - 5:00PM EST. Is it safe to order from you over the Internet? Yes. Corner Lot Marketing, Inc. uses a 128-bit encryption key issued by VeriSign, Inc. to protect your credit card information. When a secure connection is initiated, your browser encrypts information transferred back to Corner Lot Marketing, Inc. This information can only be decrypted using the private key installed on Corner Lot Marketing, Inc.'s secure server. How can I pay for my order? Payment is required in advance before you receive a proof as each order is custom with your information. You can pay using any major credit card, check or money order. When you pay by credit card, your payment is processed immediately. If paying by check or money order, your order will be held until your payment is received and processed. What is your return policy? Returns or reprint requests must be made within 30 days from the date your order shipped. Final determination of a reprint, refund or account credit will be made by our Customer Service department. Once you have given your approval to print, you accept full responsibility and have verified the accuracy of your order. Corner Lot Marketing, Inc. is not responsible for any errors or omissions such as but not limited to spelling, graphics, bleeds, grammar, fonts, and punctuation, so please be sure to check your proof carefully in comparison to any original artwork you provided if applicable. Where do I enter a coupon code for my order? Coupons are entered during the "Checkout" process. Enter the coupon code in the field labeled "Redeem Coupon". The discount will automatically be deducted from your order before your credit card is processed. You will be able to see the discount taken off of your order total. Will I be charged a sales tax? You will only be charged a sales tax if your order is shipped to Massachusetts. What do you charge for shipping? The cost for Standard Shipping is $16.50. Expedited shipping charges are determined by your location and quantity ordered. How long will it take to receive my order? You will receive a proof to review within 48 to 72 business hours (Monday through Friday) if requested. Most orders ship within 24-48 hours after proof approval and Standard Shipping is 4-5 business days. Can I receive a proof to review before my order is printed? Yes, during the checkout process you will have the option to select a free email proof or a fax proof for $2.00. Do you have a minimum postcard order requirement? Yes, our minimum order for each postcard selected is 75. This is one of the lowest requirements in the industry. Most of our competitors have minimums quantities starting at 250 to 300 postcards and even higher in some cases. Do I have to pay a setup charge for any of my orders? No, you never have to pay a setup charge. Can I change the message on the back of the postcard? Yes, you can change the message on the back of any of our postcards. On the order form simply replace our text with your own and we will print it for you along with all of your contact information photo and logo. Can you print my Mail Permit / Indicia on my postcards? Yes, you have the option to have your Mailing Permit / Indicia printed on your postcards saving you time and money. There will be a space provided for you to fill in the appropriate information on the order form. Can you print my mail list or client list on my postcards? Yes, please contact our Customer Service Department at 508.339.0993 or click on the Mailing Services link to learn more. Are your postcards printed in full color on both sides? Yes, our postcards are printed full color both sides. What are the sizes of your postcards? We offer four postcard sizes. Standard (5.5" x 4.25"), Jumbo (8.5" x 5.5") and EDDM (8.5" x 6.25" and 4.5" x 11") . What paper stocks do you print on? We use 12 point paper stock for our postcards and bookmarks. Other options are available for an additional charge. How do you obtain my photo and/or logo? If your photo and/or logo are on your company website, we may be able to use it depending on the quality. You can also e-mail a copy to artwork@clmarketing.com or mail to: Corner Lot Marketing, Inc. Attn: Artwork 6 East Street North Attleboro, MA 02760 Please make sure your name is clearly printed on the back of your photo. We will save your photo and/or logo for future orders and return your original photo to you. What are the requirements of a digital photo? A digital camera usually takes photos in TIFF & JPEG formats. Either of these formats are fine. When sending a digital photo, a 300 dpi, JPEG or TIFF format is needed. Artwork can be e-mail to artwork@clmarketing.com. How can I get samples? You can request samples from the Contact page of our website or contact our Customer Service Department at 508.339.0993. What happens if I forget my login password? When you begin the "checkout" process, you will be asked for your account password. Just below the login section there will be a box "Forgot Your Password?" Just click this box and your password will be immediately e-mailed to the address we have on file. If your email address has changed since you setup your account, please contact Customer Service at 508.339.0993 and we'll update the e-mail address for you. How much is first-class postage if I mail my own postcards? Our standard size postcards mail at $0.56 each and jumbo size $0.73 each.

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